All systems are operational.

Dear Iristel Customers,

Our engineering team has resolved the issue. All services are now fully restored and functioning normally.

Time of Resolution: 15:05 EDT

We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team.

Thank you for your patience and understanding.

Sincerely, Iristel NOC

Dear Iristel Customers,

Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely, Iristel NOC.

Dear Iristel Customers,

We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues.

All other regions across Canada remain operational and are functioning normally.

We will continue to provide updates here as more information becomes available.

Sincerely, Iristel NOC

Resolved. All services are back to normal.

• Start: 17:05 UTC on July 19, 2020 (first report)
• End: 17:59 UTC on July 19, 2020

We apologize for the disruption.

Résolu. Tous les services fonctionnent normalement.

• Début : 17 h 05 UTC le 19 juillet 2020 (premier avis)
• Fin : 17 h 59 UTC le 19 juillet 2020

Nous sommes désolés des inconvénients causés.

PSTN calls to and from Woodstock, ON may not complete. We are investigating. No restoration time yet.

Les appels RTPC vers et depuis Woodstock (Ontario) pourraient ne pas être établis. Nous enquêtons. Aucune heure de rétablissement prévue pour le moment.

Resolved. Services have worked since 08:45 UTC. The provider's work is still going on, but no further interruptions are expected.

• Start: 08:12 UTC on July 14, 2020 (first report)
• End: 08:45 UTC on July 14, 2020
• Cause: fibre repair work by our provider in Whitehorse

We apologize for the disruption.

Résolu. Les services fonctionnent depuis 8 h 45 UTC. Les travaux du fournisseur se poursuivent, mais aucune autre interruption n'est prévue.

• Début : 8 h 12 UTC le 14 juillet 2020 (premier avis)
• Fin : 8 h 45 UTC le 14 juillet 2020
• Cause : des travaux de réparation de fibre optique effectués par notre fournisseur à Whitehorse

Nous sommes désolés des inconvénients causés.

Our provider in Whitehorse, YT is doing more work on its network to repair fibre. Our services there will be interrupted for a few minutes. Expected restoration: 09:30 UTC.

Notre fournisseur à Whitehorse (Yukon) effectue d'autres travaux sur son réseau pour réparer de la fibre optique. Nos services dans ce secteur seront interrompus pendant quelques minutes. Rétablissement prévu : 9 h 30 UTC.