Resolved -
Dear Iristel Customers,
Service was restored at 1:30 AM EST on June 1, 2026, after our senior engineers replaced a defective switch in the Winnipeg data center.
We kindly request that you re-test the service and feel free to contact us if further assistance is needed. Thank you for your patience and understanding.
Best regards,
Iristel NOC
Jun 1, 02:26 EDT
Update -
Dear Iristel Customer,
We apologized for any inconvenience this incident may have caused especially in the delayed progress on the restoration. Our Senior Enigneers are still working on the case. Rest assured that this have been escalated and communicated to the proper channels to fast track the issue. We will keep you posted for any latest development.
Thank you for your patience and understanding.
Regards,
Iristel NOC
May 31, 20:31 EDT
Investigating -
Dear Iristel Customers,
Please be advised that we have a connectivity issue in the region of Winnipeg, Manitoba.
Call to and from PSTN in the region may face completion challenges. Our senior engineers are investigating the situation.
Start Time : May 30 0457H EST
Our sincere apologies for the issue and appreciate your cooperation.
Sincerely,
Iristel NOC
May 30, 21:08 EDT