IRISTEL Status

Identified - Dear Iristel Customers,

Due to weather conditions, our remote media gateway in Lindsay, Ontario is currently unreachable.
This issue is caused by power failures in the City. PSTN calls in this region are impacted in both directions.

All other regions and services are operating normally.

We will keep this space updated as more information is made available to us.

Sincerely,
Iristel NOC
Mar 31, 2025 - 10:48 EDT

HOSTED PBX Operational

TOLL FREE SERVICES Operational

SIP PEERINGS Operational

LOCAL ORIGINATION SERVICES Partial Outage

ONTARIO Partial Outage

QUEBEC Operational

BRITISH COLUMBIA Operational

ALBERTA Operational

MANITOBA Operational

SASKATCHEWAN Operational

NOVA SCOTIA Operational

NEW BRUNSWICK Operational

NEWFOUNDLAND AND LABRADOR Operational

PRINCE EDWARD ISLAND Operational

YUKON Operational

NORTHWEST TERRITORIES Operational

NUNAVUT Operational

SMS Operational

LNP Operational

ESPRESSODID Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

Unresolved incident: PSTN connectivity Lindsay, Ontario.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Connectivity issues - Ontario

Resolved - Closing incident.
Mar 27, 10:36 EDT

Monitoring - Dear Iristel Customers,

Our Network engineering team has applied a fix that should resolve this incident.

In case, you continue to face challenges with call completion or one way audio, please reach out to our support teams.

Start time - 20:28 EDT
End time - 23:48 EDT

Our NOC team will continue to monitor the situation and our Network engineering team will work with our secure transit provider to gather additional information on this incident.

We appreciate your patience and cooperation and apologize for the downtime.

Sincerely,
Iristel NOC
Mar 27, 00:03 EDT

Identified - Dear Iristel Customers,

Our network Engineering team has found the issue with our secure transit blocking our IP space from some ISPs. The extend of the blocking is not known at the moment.

We have opened a ticket with our secure transit provider to seek further clarifications.

We will keep this space updated as we make progress on this issue.

Sincerely,
Iristel NOC
Mar 26, 23:40 EDT

Update - Dear Iristel customer,

We continue to investigate this issue with our network engineering team. We are suspecting an IP connectivity disruption coming into our Toronto Data center.

We will keep this space updated as we make progress on this incident.

Sincerely,
Iristel NOC
Mar 26, 21:54 EDT

Investigating - Dear Iristel Customers,

Please be advised that we have connectivity issues in Ontario.
This will impact calls coming in and going out
We are now investigating the cause of the issue and we will keep you updated as more information is provided to us.
We apologize for the interruptions and appreciate your patience.

Sincerely,
Iristel NOC
Mar 26, 21:38 EDT

Mar 26, 2025

Call completion issues - Canada Central and West

Resolved - This incident has been resolved.
Mar 26, 21:52 EDT

Monitoring - Dear Iristel Customers,

Please be advised that Iristel experienced disruptions with Call completion in Western and Central Canada. Some calls may have failed to connect or faced higher than normal setup time.

The issue was caused by a spike in call volume, received from the regional ILEC, causing a congestion towards our available interconnection trunks.

The call volume has now subsided, issue is considered resolved.

Start time = 05:48 PM EST, Feb 14, 2025
End time = 07:50 PM EST, Feb 14, 2025

Sincerely,
Iristel NOC
Feb 14, 20:03 EST

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.