Resolved -
Dear Iristel Customers,
The re-splicing work has been completed, and all affected services have been fully restored as scheduled.
We are closing this advisory.
As Iristel operates a redundant network in the region, we did not face any call impact.
If you had challenges or continue to see call failures in the region, please contact iristel support team.
We thank you for your patience and understanding.
Sincerely,
Iristel NOC
Jul 10, 10:07 EDT
Update -
Dear Iristel Customers,
Our partner carrier has advised that the technicians are currently completing the fibre splicing activities.
Service is expected to be restored by 02:00 AM ET, July 10, 2026.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Sincerely,
Iristel NOC
Jul 9, 23:16 EDT
Update -
Dear Iristel Customers,
Our partner carrier has shared a progress update on the ongoing restoration efforts. The fiber repair contractors have successfully pulled all replacement fiber cables into place. Cable preparation has been completed, and splicing activities are now underway.
The repair team is currently working on splicing at three separate locations, and this phase of the restoration is expected to take some time to complete. At this time, a revised ETR has not yet been provided.
We will continue to share updates as soon as additional information becomes available.
We appreciate your patience and understanding while restoration efforts continue.
Jul 9, 02:10 EDT
Update -
Dear Iristel Customers,
Our partner carrier has advised that their upstream provider's contractors continue to make progress on the repair efforts. They are currently installing replacement fiber cables, and work is proceeding as planned.
The ETR provided is July 9 at 2:00 AM.
We appreciate your patience and understanding as repairs are completed.
Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.
Sincerely,
Iristel NOC
Jul 8, 21:10 EDT
Update -
Dear Iristel Customers,
Our partner carrier advised that the issue has been narrowed down to a suspected fiber cut from their upstream provider.
Their technicians have arrived on site and are currently verifying the issue and working to locate the fault.
More information to follow.
We thank you for your patience and understanding.
Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.
Jul 8, 10:50 EDT
Identified -
Dear Iristel Customers,
We are currently experiencing a service outage in Yellowknife that could be affecting inbound and outbound calls to and from the area.
Our carrier partners have been engaged and we have been advised that their partner carrier has experienced a fiber cable break between Acheson and Edmonton, Alberta. A technician has been dispatched to perform an OTDR test to identify the exact location of the fiber cut. We have yet to confirm whether this is the possible cause of the alarms in Yellowknife.
The next update from the carrier is expected at 02:30 ET.
At this time, we do not have an ETR yet. Please be assured that we are working closely with our carrier partners to restore services as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Sincerely,
Iristel NOC
Jul 8, 01:10 EDT
