In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 2025 - 00:00 EST
Scheduled - Dear Iristel Customers,

Iristel's annual holiday embargo restricts network changes to maintain service quality during the period when technical resources are reduced and customer impact from issues would be highest.

Our brownout period is scheduled to begin on Monday, December 15, 2025 at 00:00 EST and will remain in effect until Friday, December 19, 2025 at 23:59 EST. During this time, only limited changes will be permitted. Please see the details below.

Permitted Activities:

Single port activations and disconnections
DID additions/removals
Non-routing configuration changes
Standard moves, adds, changes (no core network impact)
Pre-approved customer circuit installations

Requires Pre-Approval:

Any routing changes or modifications
Trunk group modifications
SBC configuration changes
Changes affecting multiple customers or services
Process: Submit change requests through normal channels by December 13, 2025. All changes require standard change management approval plus NOC sign-off.

Sincerely,
Iristel NOC

Dec 15, 2025 00:00 - Dec 20, 2025 00:00 EST
HOSTED PBX Under Maintenance
TOLL FREE SERVICES Operational
SIP PEERINGS Under Maintenance
LOCAL ORIGINATION SERVICES Operational
ONTARIO Operational
QUEBEC Operational
BRITISH COLUMBIA Operational
ALBERTA Operational
MANITOBA Operational
SASKATCHEWAN Operational
NOVA SCOTIA Operational
NEW BRUNSWICK Operational
NEWFOUNDLAND AND LABRADOR Operational
PRINCE EDWARD ISLAND Operational
YUKON Operational
NORTHWEST TERRITORIES Operational
NUNAVUT Operational
SMS Operational
LNP Operational
ESPRESSODID Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Iristel - Black-out period - Non-Emergency Network Activity Suspended Dec 20, 2025 00:00 - Jan 5, 2026 00:00 EST

Dear Iristel Customers,

Iristel's annual holiday embargo restricts network changes to maintain service quality during the period when technical resources are reduced and customer impact from issues would be highest.

Black Out Period

Begins: Saturday, December 20, 2025 (00:00 EST)
Ends: Sunday, January 4, 2026 (23:59 EST)
All Non-Emergency Network Activity Suspended

Emergency Work Only: Changes will be permitted exclusively for service-affecting outages or critical security issues. Emergency work requires VP approval.

Emergency Criteria:

Complete service outage affecting customer operations
Critical security vulnerability requiring immediate remediation
Network failure requiring restoration activity

Not Considered Emergency:

New service activations or customer requests
Partial degradation without customer impact
Scheduled maintenance or upgrades
Configuration optimization or changes

Sincerely,
Iristel NOC

Posted on Dec 05, 2025 - 15:01 EST
Dec 15, 2025

Unresolved incident: Iristel - Brown-out period - Limited changes permitted.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Resolved - This incident has been resolved.
Dec 4, 14:41 EST
Monitoring - Dear Iristel Customers,

Please be advised that connectivity has been restored in Fredericton, NB and all impacted services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier.

Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time.

Restoration time - December 4, 2025 11:17:11 AM EST (approximately)

Thank you for your continued support.

Dec 4, 12:03 EST
Investigating - Dear Iristel Customers,

Please be advised that we are currently experiencing PSTN connectivity issue in the region of Fredericton, NB.
We are currently investigating this situation internally and with or co-location provider.

We will keep this page updated as we receive more information

Sincerely,
Iristel NOC

Dec 3, 18:57 EST
Dec 3, 2025
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.