All systems are operational.

Dear Iristel Customers,

Our engineering team has resolved the issue. All services are now fully restored and functioning normally.

Time of Resolution: 15:05 EDT

We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team.

Thank you for your patience and understanding.

Sincerely, Iristel NOC

Dear Iristel Customers,

Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely, Iristel NOC.

Dear Iristel Customers,

We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues.

All other regions across Canada remain operational and are functioning normally.

We will continue to provide updates here as more information becomes available.

Sincerely, Iristel NOC

Resolved. The carrier rerouted the traffic, which fixed the problem. We monitored the traffic and it is normal.

• Start: 06:52 UTC on February 2, 2020 (first report)
• End: 19:40 UTC on February 2, 2020
• Cause: a fibre problem on our upstream carrier's network

We apologize for the disruption.

Résolu. Le fournisseur a réacheminé le trafic, ce qui a réglé le problème. Nous avons surveillé le trafic, qui est normal.

• Début : 6 h 52 UTC le 2 février 2020 (premier avis)
• Fin : 19 h 40 UTC le 2 février 2020
• Cause : un problème de fibre sur le réseau de notre fournisseur en amont

Nous sommes désolés des inconvénients causés.

Calls in and out of Vancouver, BC cannot be completed. Our upstream carrier reports a fibre problem on its network. No restoration time yet.

Les appels entrants et sortants à Vancouver (Colombie-Britannique) ne peuvent pas être établis. Notre fournisseur en amont signale un problème de fibre sur son réseau. Aucune heure de rétablissement prévue pour le moment.