All systems are operational.

Dear Iristel Customers,

Our engineering team has resolved the issue. All services are now fully restored and functioning normally.

Time of Resolution: 15:05 EDT

We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team.

Thank you for your patience and understanding.

Sincerely, Iristel NOC

Dear Iristel Customers,

Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely, Iristel NOC.

Dear Iristel Customers,

We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues.

All other regions across Canada remain operational and are functioning normally.

We will continue to provide updates here as more information becomes available.

Sincerely, Iristel NOC

Resolved. Service in Whitehorse recovered at 22:00 UTC on January 13, after our engineers went on site to restore a piece of our equipment.

• Start: 15:35 UTC on January 13, 2020 (first report)
• End: 22:00 UTC on January 13, 2020
• Cause: a problem with our equipment in Whitehorse

We apologize for the disruption.

Résolu. Le service à Whitehorse a été rétabli à 22 h UTC le 13 janvier, après l'intervention de nos ingénieurs sur place pour remettre en état un de nos équipements.

• Début : 15 h 35 UTC le 13 janvier 2020 (premier avis)
• Fin : 22 h UTC le 13 janvier 2020
• Cause : un problème avec notre équipement à Whitehorse

Nous sommes désolés des inconvénients causés.

We have a service outage in Whitehorse, YT that may affect calls in and out of Whitehorse. Our carrier partners and our engineers are investigating. No restoration time yet.

Nous avons une panne de service à Whitehorse (Yukon) qui pourrait toucher les appels entrants et sortants à Whitehorse. Nos partenaires fournisseurs et nos ingénieurs enquêtent. Aucune heure de rétablissement prévue pour le moment.