All systems are operational.

Dear Iristel Customers,

Our engineering team has resolved the issue. All services are now fully restored and functioning normally.

Time of Resolution: 15:05 EDT

We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team.

Thank you for your patience and understanding.

Sincerely, Iristel NOC

Dear Iristel Customers,

Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely, Iristel NOC.

Dear Iristel Customers,

We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues.

All other regions across Canada remain operational and are functioning normally.

We will continue to provide updates here as more information becomes available.

Sincerely, Iristel NOC

Resolved. The fibre splicing is complete.

• Start: 04:41 UTC on November 5, 2019 (first report)
• End: 14:37 UTC on November 5, 2019, when service was back
• Cause: a fibre cable problem at our co-location provider, fixed by replacing and splicing the cables

We apologize for the disruption.

Résolu. L'épissure de la fibre est terminée.

• Début : 4 h 41 UTC le 5 novembre 2019 (premier avis)
• Fin : 14 h 37 UTC le 5 novembre 2019, au rétablissement du service
• Cause : un problème de câbles de fibre optique chez notre fournisseur de colocation, réglé par le remplacement et l'épissure des câbles

Nous sommes désolés des inconvénients causés.

The provider has started splicing the fibre. Expected completion: between 18:00 and 20:00 UTC.

Le fournisseur a commencé l'épissure de la fibre. Fin prévue : entre 18 h et 20 h UTC.

Service is back. Our co-location provider is replacing cables, and its field engineers are still working on a permanent fix. No completion time yet.

Le service est rétabli. Notre fournisseur de colocation remplace des câbles, et ses techniciens travaillent encore à une solution permanente. Aucune heure de fin prévue pour le moment.

We have a connectivity problem with our network equipment in Fredericton, NB. Voice calls in and out of Fredericton are affected. Our co-location provider's engineers are investigating.

Nous avons un problème de connectivité avec notre équipement réseau à Fredericton (Nouveau-Brunswick). Les appels vocaux entrants et sortants à Fredericton sont touchés. Les ingénieurs de notre fournisseur de colocation enquêtent.