We are now closing this incident as the fix has stabilized the affected sector during the monitoring. If you continue to face issues or challenges, please reach out to our support teams.
We appreciate your patience and understanding.
Sincerely, Iristel NOC
Posted May 12, 2025 - 07:36 EDT
Monitoring
Dear Iristel Customers,
Please be advised that a fix has been implemented around 10 PM EDT and the equipment is now back online. Please assist to re-test. We appreciate your patience and understanding.
Regards, Iristel NOC
Posted May 10, 2025 - 22:14 EDT
Investigating
Dear Iristel Customers,
Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289.
Impact symptoms – call drops, disconnections, reachability. Current actions – The issue has been escalated with our platform team. ETR – unavailable.
We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector.
Sincerely, Iristel NOC
Posted May 10, 2025 - 19:22 EDT
This incident affected: LOCAL ORIGINATION SERVICES (ONTARIO).