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Degraded Performance
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Maintenance

Scheduled Maintenance

Iristel core router hardware upgrade - February 04, 2026 | Part -1 Feb 4, 2026 23:45 - Feb 5, 2026 06:45 EST

Update - Dear Iristel Customers,

The scheduled maintenance has been pushed one week out. New date is February 04, 2026, time window remains the same

Sincerely,
Iristel NOC

Jan 22, 2026 - 16:55 EST
Scheduled - Upgrade Summary:
Iristel engineers will upgrade Calgary core routers, which will yield improved stability and performance.

Timeline of maintenance work:
Maintenance window:
Wednesday, January 28th, 2026, from 10:00PM to 05:00AM MST.

Downtime Expected:
During these maintenance windows no downtime is anticipated, however there is a possibility of a brief service interruptions in Yukon and Northwest Territories.

Escalation Contacts:
If you notice any complications during this maintenance window or if you have any other questions, please do not hesitate to contact our Iristel's NOC Team immediately at +1-416-295-0010

Jan 20, 2026 - 09:50 EST

Iristel core router hardware upgrade - February 05, 2026 | Part - 2 Feb 5, 2026 23:45 - Feb 6, 2026 06:45 EST

Update - Dear Iristel customers,

The scheduled maintenance has been pushed one week. New date is February 05, 2026, time window remains the same

Jan 22, 2026 - 16:56 EST
Scheduled - Upgrade Summary:
Iristel engineers will upgrade Calgary core routers, which will yield improved stability and performance.

Timeline of maintenance work:
Maintenance window:
Thursday, January 29th, 2026, from 10:00PM to 05:00AM MST.

Downtime Expected:
During these maintenance windows no downtime is anticipated, however there is a possibility of a brief service interruptions in Yukon and Northwest Territories.

Escalation Contacts:
If you notice any complications during this maintenance window or if you have any other questions, please do not hesitate to contact our Iristel's NOC Team immediately at +1-416-295-0010

Jan 20, 2026 - 09:51 EST
Feb 3, 2026
Resolved - The incident is resolved.
Feb 3, 06:56 EST
Update - Dear Iristel customers,

We confirm that the links are up and stable and the issue can be marked resolved.

If you face any connectivity/calls or other issues our support/noc team can be of assistance.

Sincerely,
Iristel NOC

Feb 3, 04:18 EST
Update - Dear Iristel customers,

We are continuing monitoring the issue.

Sincerely,
Iristel NOC

Feb 3, 04:14 EST
Identified - Dear Iristel Customers,

We observed connectivity issues towards our core network today at 1:30 EST this is the result of a core router swap which caused some issues. We identified the root cause and worked with our platform team and the issue has been resolved. At the moment we observe services are up and if you faced problems kindly re-test to confirm the call completions.

Also if you faced issue with reachability, one-way audio or failing termination calls, they should all be working now.
If you continue to face challenges, please contact Iristel support/NOC teams.

We appreciate your patience and cooperation.

Sincerely,
Iristel NOC

Feb 3, 03:30 EST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.