All Systems Operational

HOSTED PBX Operational
TOLL FREE SERVICES Operational
SIP PEERINGS Operational
LOCAL ORIGINATION SERVICES Operational
ONTARIO Operational
QUEBEC Operational
BRITISH COLUMBIA Operational
ALBERTA Operational
MANITOBA Operational
SASKATCHEWAN Operational
NOVA SCOTIA Operational
NEW BRUNSWICK Operational
NEWFOUNDLAND AND LABRADOR Operational
PRINCE EDWARD ISLAND Operational
YUKON Operational
NORTHWEST TERRITORIES Operational
NUNAVUT Operational
SMS Operational
LNP Operational
ESPRESSODID Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 19, 2026

No incidents reported today.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
PSTN Outge in New Brunswick
Resolved - Dear Iristel Customers,

Please be advised that we have monitored connectivity issue towards New Brunswick which impacted services in the region. During the investigation, all affected services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier.

Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time.

Restoration time - January 17, 2026 05:10:00 PM EST (approximately)

Thank you for your continued support.

Sincerely,
Iristel NOC
Jan 17, 20:14 EST
Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026
Voicemail issue - enterprise network
Resolved - Dear Iristel enterprise customers,

After thorough monitoring, we are confident to say that the issue is now resolved. If you continue to face challenges or have other questions, do reach out to our support team.

We thank you once again for your support and understanding.

Sincerely,
Iristel NOC
Jan 6, 14:04 EST
Monitoring - Dear Valued Customer,

As of 5:30 PM, voicemail services have been restored. We are actively monitoring the system to ensure continued stability.

Thank you for your patience and understanding.

Sincerely,

Iristel NOC
Jan 5, 19:06 EST
Identified - Dear Iristel Enterprise customers,

We are currently experiencing an issue with our voicemail infrastructure
New voicemails are not playable at this moment. All other services remains fully operational.

We apologize for the inconvenience and thank you for your understanding.

Sincerely,
Iristel NOC
Jan 5, 15:49 EST
Jan 5, 2026
Iristel - Black-out period - Non-Emergency Network Activity Suspended
Completed - The scheduled maintenance has been completed.
Jan 5, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 00:00 EST
Scheduled - Dear Iristel Customers,

Iristel's annual holiday embargo restricts network changes to maintain service quality during the period when technical resources are reduced and customer impact from issues would be highest.

Black Out Period

Begins: Saturday, December 20, 2025 (00:00 EST)
Ends: Sunday, January 4, 2026 (23:59 EST)
All Non-Emergency Network Activity Suspended

Emergency Work Only: Changes will be permitted exclusively for service-affecting outages or critical security issues. Emergency work requires VP approval.

Emergency Criteria:

Complete service outage affecting customer operations
Critical security vulnerability requiring immediate remediation
Network failure requiring restoration activity

Not Considered Emergency:

New service activations or customer requests
Partial degradation without customer impact
Scheduled maintenance or upgrades
Configuration optimization or changes

Sincerely,
Iristel NOC
Dec 5, 15:01 EST
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