IRISTEL Status

All Systems Operational

HOSTED PBX Operational

TOLL FREE SERVICES Operational

SIP PEERINGS Operational

LOCAL ORIGINATION SERVICES Operational

ONTARIO Operational

QUEBEC Operational

BRITISH COLUMBIA Operational

ALBERTA Operational

MANITOBA Operational

SASKATCHEWAN Operational

NOVA SCOTIA Operational

NEW BRUNSWICK Operational

NEWFOUNDLAND AND LABRADOR Operational

PRINCE EDWARD ISLAND Operational

YUKON Operational

NORTHWEST TERRITORIES Operational

NUNAVUT Operational

SMS Operational

LNP Operational

ESPRESSODID Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 3, 2026

No incidents reported today.

May 2, 2026

No incidents reported.

May 1, 2026

PSTN connectivity: Richmond Hill, Ontario

Resolved - Dear Iristel Customers,

The incident has been restored by cooling down the the Telco room and cleaning of air filters to aide airflow. The equipment affected has been monitored up and is working as expected.

Restored Time: 18:10 EDT May 01, 2026

May we request to re-test and contact us if further assistance is needed. Thank you for your patience anmd understanding.

Regards,
Iristel NOC
May 1, 19:25 EDT

Identified - Dear Iristel Customers,

Our Platform Team has identified that the temperature in the equipment room where our device is located is currently very high.

It appears that the air conditioning unit may be turned off or not functioning properly.
The site admin is currently working to restore proper cooling in the room.

We will provide further updates once the issue has been resolved.

Sincerely,
Iristel NOC
May 1, 17:19 EDT

Investigating - Dear Iristel Customers,

We are experiencing an intermittent PSTN connectivity issue in our Richmond Hill, Ontario data-center.
Some calls in the following regions will have intermittent reachability failures.
All other regions and systems are active and have normal operations.

Richmond Hill, Ontario
Unionville, Ontario
Thornhill, Ontario
Markham, Ontario
Newmarket, Ontario

Our Platform team is investigating this issue further.
We will keep this space updated as we receive additional information.

Sincerely,
Iristel NOC
May 1, 13:50 EDT

PSTN Connectivity Issue - Val d'Or, Quebec

Resolved - Dear Iristel Customers,

After a thorough period of monitoring, we are confident with the operational availability in this sector.
We are closing this advisory notice.

If you face any challenges in this region, please reach out to our support tea.

Thank you for your cooperation.

Sincerely,
Iristel NOC
May 1, 14:32 EDT

Monitoring - Dear Iristel Customers,

Our equipment went up at 1520H UTC April 04, 2026 and have monitored voice traffic. The action taken is still for confirmation and for the meantime, this will be put under stability monitoring. We may request to re-test and do not hesitate to inform us if problem persists.

Thank you for your patience and understanding.

Regards,
Iristel NOC
Apr 6, 00:03 EDT

Investigating - Dear Iristel customers,

Please be advised that we are currently experiencing an outage in Val d'Or, Quebec.

We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted.
All other sites remain operational except for this region.

Our engineering teams are sourcing a replacement. ETR is unknown.

Issue Start Time: April 03, 2026 at 1500H

We will keep you posted as we receive additional information, we appreciate your patience.

Regards,
Iristel NOC
Apr 4, 19:45 EDT

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.