IRISTEL Status

All Systems Operational

HOSTED PBX Operational

TOLL FREE SERVICES Operational

SIP PEERINGS Operational

LOCAL ORIGINATION SERVICES Operational

ONTARIO Operational

QUEBEC Operational

BRITISH COLUMBIA Operational

ALBERTA Operational

MANITOBA Operational

SASKATCHEWAN Operational

NOVA SCOTIA Operational

NEW BRUNSWICK Operational

NEWFOUNDLAND AND LABRADOR Operational

PRINCE EDWARD ISLAND Operational

YUKON Operational

NORTHWEST TERRITORIES Operational

NUNAVUT Operational

SMS Operational

LNP Operational

ESPRESSODID Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 22, 2026

No incidents reported today.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

Connectivity issues in Northern Canada

Resolved - Dear Iristel Customers,

We can confirm that all fiber restoration work is now complete and all services have been fully restored.

The initial activity began around 20:00 MT and wrapped up by 23:30 MT. Once finalized, traffic was successfully routed back from our alternate path to the primary fiber route.

Please contact our support teams if you continue to experience any issues with call completion in the region.

Thank you for your patience and cooperation.

Sincerely,
Iristel NOC
Jun 19, 12:15 EDT

Update - Dear Iristel Customers,

We have received an update from the underlying carrier that the fiber restoration is on-going and ETR is 2300H MST tonight. We are closely coordinating with them for update. Thank you.

Regards,
Iristel NOC
Jun 18, 22:36 EDT

Update - Dear Iristel Customer Team,

The Iristel Network Infrastructure Team has also implemented alternative routing to Yellowknife and Inuvik while the fiber break is on-going. We are monitoring active traffic and should restore SS7 network in the region.

Thank you.

Regards,
Iristel NOC
Jun 18, 20:29 EDT

Update - Dear Iristel Customers,

Fiber Restoration is still on-going. The underlying carrier repair crews, splicing teams, and required materials have arrived on-site. Excavation work is underway to expose the damaged fibre, and the splicing crews are preparing replacement cables in parallel with ongoing excavation activities. Unfortunately no ETR has been provided.

We will keep you posted for any substantial development. Thank you for your patience and understanding.

Regards,
Iristel NOC
Jun 18, 19:44 EDT

Identified - Dear Iristel Customer,

The Iristel network infrastructure team has routed around the issue in Whitehorse. Calls relying on the SS7 network in the region should be operational.

We are currently looking at alternate routing options to resolve Yellowknife as well.

Sincerely,
Iristel NOC
Jun 18, 18:06 EDT

Update - Dear Iristel Customer,

Please be advised that the underlying carrier has isolated the root cause of the issue and their repair crew is currently enroute to the site.

Due to the uncertain scope of the repair, the ETR remains tentative.
We will provide further updates as they become available.

Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.

Thank you for your continued patience and understanding.
Jun 18, 17:48 EDT

Investigating - Dear Iristel Customers,

We are currently experiencing a service outage in NorthWest Territories which will affect calls in/out at the moment.
We have reached out to our underlying carrier partners for further investigation.

At this moment, we do not have an accurate ETR, but be rest assured that we are working actively to restore services back to normal operation.

More information to follow.
We thank you for your patience and understanding.

Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.
Jun 18, 14:04 EDT

Jun 18, 2026

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.