All Systems Operational
HOSTED PBX Operational
TOLL FREE SERVICES Operational
SIP PEERINGS Operational
LOCAL ORIGINATION SERVICES Operational
ONTARIO Operational
QUEBEC Operational
BRITISH COLUMBIA Operational
ALBERTA Operational
MANITOBA Operational
SASKATCHEWAN Operational
NOVA SCOTIA Operational
NEW BRUNSWICK Operational
NEWFOUNDLAND AND LABRADOR Operational
PRINCE EDWARD ISLAND Operational
YUKON Operational
NORTHWEST TERRITORIES Operational
NUNAVUT Operational
SMS Operational
LNP Operational
ESPRESSODID Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022
Resolved - Dear Iristel Customers,

The issue has been resolved. We continue to await further input from our engineers. If you continue to face challenges completing calls, please reach out to our support teams.

End time - 10:20 AM EST

Sincerely,
Iristel NetOps

May 27, 10:23 EDT
Investigating - Dear Iristel Customers,

We are currently facing a connectivity issue in Quebec which will impact central and northern part of the province. You may experience call failures in this region as the Trunks connecting to the ILEC are unreachable.

Start time (approximately) - 09:00AM EST

Current status - The situation is under investigation by our senior engineers.

We apologize for the inconvenience caused, we are working to have this resolved as soon as possible.

Sincerely,
Iristel NetOps

May 27, 10:09 EDT
May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022
Resolved - Dear Iristel customers,

Please be advised issue is now resolved at Haliburton, ON.

Impact - Haliburton, ON
Scope - PSTN call drops


Root cause and Resolution - IP Connectivity

We apologize for the inconveniences. If you have any questions please reach out to our support team.
support@iristel.com

May 22, 23:05 EDT
Update - We are continuing to investigate this issue.
May 22, 07:52 EDT
Investigating - Dear Iristel customers,

Please be advised we are currently experiencing connectivity issues to our network elements in Haliburton, ON.

Impact - Haliburton, ON
Scope - PSTN call drops
Time - 3:15 AM EST

Root cause and Resolution - IP Connectivity

We apologize for the inconveniences. If you have any questions please reach out to our support team.
support@iristel.com

May 22, 07:52 EDT
May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Resolved - Please be informed that services are now restored and our Media Gateway equipment restored.
May 14, 14:19 EDT
Identified - Please be informed that we are working actively with our vendor in its datacenter to have our Media Gateway equipment restored.
ETR: No ETR available for the moment.
We apologize for the inconvenience, we will keep this space updated as more information is made available to us.

May 14, 00:50 EDT
Investigating - Dear Iristel Customers,

We are facing a service outage in Longueuil .

In coordination with our vendor's engineers, we will have someone dispatch to datacenter to check the equipment and correct the issue.

Impact: Calls in/out of the location are currently being impacted.

ETR: No ETR available for the moment.

We apologize for the inconvenience, we will keep this space updated as more information is made available to us.

May 13, 16:52 EDT