All Systems Operational

HOSTED PBX Operational
TOLL FREE SERVICES Operational
SIP PEERINGS Operational
LOCAL ORIGINATION SERVICES Operational
ONTARIO Operational
QUEBEC Operational
BRITISH COLUMBIA Operational
ALBERTA Operational
MANITOBA Operational
SASKATCHEWAN Operational
NOVA SCOTIA Operational
NEW BRUNSWICK Operational
NEWFOUNDLAND AND LABRADOR Operational
PRINCE EDWARD ISLAND Operational
YUKON Operational
NORTHWEST TERRITORIES Operational
NUNAVUT Operational
SMS Operational
LNP Operational
ESPRESSODID Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Carrier edge router replacement | maintenance | no service impact Feb 16, 2026 21:00 - Feb 17, 2026 02:00 EST

Dear Iristel customers and partners.

Iristel network infrastructure team will perform an edge router replacement in our Toronto Data center. This maintenance is considered a no-service-impact, routine maintenance as we have redundancies available.

Start time: 2100 EST on February 16, Monday.
End time: 0200 EST on February 17, Tuesday.
Duration 05 hours.

If you experience challenges with connectivity or call completions during or after this maintenance window, please reach out to our support team. Thank you for your continued support and cooperation.

Sincerely,
Iristel NOC
Posted on Feb 14, 2026 - 12:03 EST
Feb 16, 2026

No incidents reported today.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026
Inaccessiblity issue on EspressoDID Webpage
Resolved - Dear Iristel Customers,

We have monitored inaccessiblity issue to EspressoDID webpage. Incident was resolved during isolation and access have been succesful after. The system is working as expected and if you are still encountering problem, please do not hesitate to contact us.

Thank you for patience and understanding.

Regards,
Iristel NOC
Feb 8, 18:01 EST
Feb 7, 2026

No incidents reported.

Feb 6, 2026
Iristel core router hardware upgrade - February 05, 2026 | Part - 2
Completed - The scheduled maintenance has been completed.
Feb 6, 06:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 23:45 EST
Update - Dear Iristel customers,

The scheduled maintenance has been pushed one week. New date is February 05, 2026, time window remains the same
Jan 22, 16:56 EST
Scheduled - Upgrade Summary:
Iristel engineers will upgrade Calgary core routers, which will yield improved stability and performance.

Timeline of maintenance work:
Maintenance window:
Thursday, January 29th, 2026, from 10:00PM to 05:00AM MST.

Downtime Expected:
During these maintenance windows no downtime is anticipated, however there is a possibility of a brief service interruptions in Yukon and Northwest Territories.

Escalation Contacts:
If you notice any complications during this maintenance window or if you have any other questions, please do not hesitate to contact our Iristel's NOC Team immediately at +1-416-295-0010
Jan 20, 09:51 EST
Feb 5, 2026
Iristel core router hardware upgrade - February 04, 2026 | Part -1
Completed - The scheduled maintenance has been completed.
Feb 5, 06:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 23:45 EST
Update - Dear Iristel Customers,

The scheduled maintenance has been pushed one week out. New date is February 04, 2026, time window remains the same

Sincerely,
Iristel NOC
Jan 22, 16:55 EST
Scheduled - Upgrade Summary:
Iristel engineers will upgrade Calgary core routers, which will yield improved stability and performance.

Timeline of maintenance work:
Maintenance window:
Wednesday, January 28th, 2026, from 10:00PM to 05:00AM MST.

Downtime Expected:
During these maintenance windows no downtime is anticipated, however there is a possibility of a brief service interruptions in Yukon and Northwest Territories.

Escalation Contacts:
If you notice any complications during this maintenance window or if you have any other questions, please do not hesitate to contact our Iristel's NOC Team immediately at +1-416-295-0010
Jan 20, 09:50 EST
Feb 4, 2026
Enterprise system - issues with Webex log in.
Resolved - Dear Iristel customers,

Please be advised that we faced a temporary issue within our webex platform. This issue was attributed to a transit provider causing a connectivity issue towards our network.

Our network infrastructure team has now blacklisted this transit provider which has resolved our issues with webex connectivity.

If you continue to face challenges with your webex client, please reach out to our support team.

Sincerely,
Iristel NOC
Feb 4, 14:44 EST
Feb 3, 2026
Network Reachability - Canada | 02/03/26
Resolved - The incident is resolved.
Feb 3, 06:56 EST
Update - Dear Iristel customers,

We confirm that the links are up and stable and the issue can be marked resolved.

If you face any connectivity/calls or other issues our support/noc team can be of assistance.

Sincerely,
Iristel NOC
Feb 3, 04:18 EST
Update - Dear Iristel customers,

We are continuing monitoring the issue.

Sincerely,
Iristel NOC
Feb 3, 04:14 EST
Identified - Dear Iristel Customers,

We observed connectivity issues towards our core network today at 1:30 EST this is the result of a core router swap which caused some issues. We identified the root cause and worked with our platform team and the issue has been resolved. At the moment we observe services are up and if you faced problems kindly re-test to confirm the call completions.

Also if you faced issue with reachability, one-way audio or failing termination calls, they should all be working now.
If you continue to face challenges, please contact Iristel support/NOC teams.

We appreciate your patience and cooperation.

Sincerely,
Iristel NOC
Feb 3, 03:30 EST
Feb 2, 2026

No incidents reported.

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