IRISTEL Status

Monitoring - Dear Iristel Customers,

We have been informed that service has been restored and the reported issue appears to be resolved.

Resolution Time(approx.): 08:16 AM EST

Our team will continue to closely monitor the situation to ensure service stability. If you continue to experience any issues, please contact our Support Team for assistance.

Thank you for your patience and understanding.

Best Regards,

Iristel NOC
Jun 04, 2026 - 11:57 EDT

Investigating - Dear Iristel Customers,

Please be advised that we have a connectivity issue in Ste. Agathe QC.
Call to and from PSTN in the region may face completion challenges. This is currently under investigation.

Start Time : June 4, 2026 12:17AM EST

Our sincere apologies for the issue and appreciate your cooperation.

Sincerely,
Iristel NOC
Jun 04, 2026 - 01:55 EDT

HOSTED PBX Operational

TOLL FREE SERVICES Operational

SIP PEERINGS Operational

LOCAL ORIGINATION SERVICES Partial Outage

ONTARIO Operational

QUEBEC Partial Outage

BRITISH COLUMBIA Operational

ALBERTA Operational

MANITOBA Operational

SASKATCHEWAN Operational

NOVA SCOTIA Operational

NEW BRUNSWICK Operational

NEWFOUNDLAND AND LABRADOR Operational

PRINCE EDWARD ISLAND Operational

YUKON Operational

NORTHWEST TERRITORIES Operational

NUNAVUT Operational

SMS Operational

LNP Operational

ESPRESSODID Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 4, 2026

Unresolved incident: PSTN Connectivity - Ste Agathe QC.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

PSTN Connectivity Issue - Winnipeg, Manitoba

Resolved - Dear Iristel Customers,

Service was restored at 1:30 AM EST on June 1, 2026, after our senior engineers replaced a defective switch in the Winnipeg data center.

We kindly request that you re-test the service and feel free to contact us if further assistance is needed. Thank you for your patience and understanding.

Best regards,
Iristel NOC
Jun 1, 02:26 EDT

Update - Dear Iristel Customer,

We apologized for any inconvenience this incident may have caused especially in the delayed progress on the restoration. Our Senior Enigneers are still working on the case. Rest assured that this have been escalated and communicated to the proper channels to fast track the issue. We will keep you posted for any latest development.

Thank you for your patience and understanding.

Regards,
Iristel NOC
May 31, 20:31 EDT

Investigating - Dear Iristel Customers,

Please be advised that we have a connectivity issue in the region of Winnipeg, Manitoba.
Call to and from PSTN in the region may face completion challenges. Our senior engineers are investigating the situation.

Start Time : May 30 0457H EST

Our sincere apologies for the issue and appreciate your cooperation.

Sincerely,
Iristel NOC
May 30, 21:08 EDT

May 31, 2026

May 30, 2026

May 29, 2026

PSTN Connectivity: Val-d'Or, QC

Resolved - Dear Iristel Customers,

Faulty media gateway device has been replaced and services should be working as expected.

Restored Time: May 29, 2026 2300H Eastern Time

May we request to re-test and feel free to contact us if further assistance is needed. Thank you for your patience and understanding.

Regards,
Iristel NOC
May 29, 23:24 EDT

Identified - Dear Iristel Customers,

After a thorough investigation, our Platform Team has determined that the only way to resolve this outage is to perform an on-site device replacement.

A replacement device has been sourced and fully configured for the affected location. One of our technicians will begin traveling to the region shortly to complete the replacement activity.

The current estimated time for service restoration (ETR) is approximately 08:00 AM EDT tomorrow.

We sincerely thank you for your patience and understanding during this time.

Sincerely,
Iristel NOC
May 29, 13:03 EDT

Investigating - Dear Iristel Customers,

We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally.

Our platform team is actively investigating the issue to restore full service as quickly as possible.

We sincerely apologize for the disruption and appreciate your patience.

Sincerely,
Iristel NOC
May 29, 10:32 EDT

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.