All Systems Operational
LOCAL ORIGINATION SERVICES Operational
ONTARIO Operational
QUEBEC Operational
BRITISH COLUMBIA Operational
ALBERTA Operational
MANITOBA Operational
SASKATCHEWAN Operational
NOVA SCOTIA Operational
NEW BRUNSWICK Operational
NEWFOUNDLAND AND LABRADOR Operational
PRINCE EDWARD ISLAND Operational
YUKON Operational
NORTHWEST TERRITORIES Operational
NUNAVUT Operational
TOLL FREE SERVICES Operational
SIP PEERINGS Operational
HOSTED PBX Operational
SMS Operational
LNP Operational
ESPRESSODID Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 31, 2020

No incidents reported today.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020
Resolved - Dear Iristel Customers,

The outage has been resolved and all services have been restored to normal operation.

We would like to thank you for your patience and understanding.

Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.
May 28, 16:34 EDT
Investigating - Dear Iristel Customers,

We would like to inform you that we are experiencing connectivity issues towards Valleyfield location, QC.

Impact: Calls in/out in the location cannot be completed.

ETR: Not available at this time.

We apologize for the inconvenience created.

Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.
May 28, 11:25 EDT
May 27, 2020

No incidents reported.

May 26, 2020
Resolved - Dear Iristel Customers,

The outage has been resolved and all services have been restored to normal operation.

We would like to thank you for your patience and understanding.

Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.
May 26, 22:02 EDT
Investigating - We are currently experiencing a service outage in Whitehorse which is affecting calls in/out of the mentioned region at the moment.

We have reached out to our colo provider for further investigation and resolution to this outage.

At this moment, we do not have an accurate ETR, but be rest assured that we are working actively to restore services back to normal operation.

We thank you for your patience and understanding.

Should you have any further questions, send an email to support@iristel.com.
May 26, 18:41 EDT
Completed - The scheduled maintenance has been completed.
May 26, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 EDT
Scheduled - Dear Iristel Customers,

• Iristel’s underlying carrier needs to perform a hardware replacement that impacts your services with us.
• This maintenance will help ensure your service continues to work how and when you want it to
• This outage could occur at any time during the window and expected periods of up to 60 Minutes
• Services without a redundant connection will experience a loss of service during the maintenance window
• Services with a redundant connection will experience convergence hits rather than interruption to service

Details of Activity

• Activity - Replacement of hardware
• Area of impact – Whitehorse, NT
• Time - 07:00AM MST (GMT +6 ) Tuesday May 26, 2020

Please feel free to contact tech support team at +1 416 800 4747 or +1 833 474 7835 or email us at support@iristel.com if you have any question.
May 25, 10:40 EDT
May 25, 2020
Resolved - Dear Iristel Customers,

All services have been restored to normal operation since 20th May at 02:05 PM EST.

We have reached out to our carrier partners and they concluded that the weather conditions were the source of this issue.

We would like to thank you for your patience and understanding.

Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.
May 25, 10:35 EDT
Investigating - Dear Iristel Customers,

We are currently experiencing intermittent issues in Iqaluit with data traffic.

At this moment, we do not have an accurate ETR, but be rest assured that we are working actively to restore services back to normal operation.

We thank you for your patience and understanding.

Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.
May 20, 14:07 EDT
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - Dear Iristel Customers,

All services have been restored to normal operation since yesterday.

We would like to thank you for your patience and understanding.

Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.
May 22, 12:08 EDT
Update - Dear Valued Customers,

We would like to inform you that all services are working as it should.

Also, monitoring will be further performed to ensure no other difficulties are encountered.

An update will be provided as soon as the official RFO will be received from our carrier regarding the technical difficulties they experienced in their core network.

We thank you for your patience and understanding in this matter.

Should you have any further questions, please send an email to support@iristel.com.
May 22, 05:12 EDT
Monitoring - The cause of the outage has been identified and resolved by our carrier partner and all services have been restored, although monitoring is currently ongoing.

We appreciate your patience and understanding.

Should you have any further questions, send an email to support@iristel.com.
May 21, 15:56 EDT
Investigating - We are currently experiencing a service outage in Yellowknife, White Horse and Inuvik which will affect calls in/out of the mentioned regions at the moment.
We have reached out to our carrier partners for further investigation and resolution to this outage.
At this moment, we do not have an accurate ETR, but be rest assured that we are working actively to restore services back to normal operation.
We thank you for your patience and understanding.
Should you have any further questions, send an email to support@iristel.com.
May 21, 11:34 EDT
May 21, 2020
May 20, 2020
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.