IRISTEL Status

All Systems Operational

HOSTED PBX Operational

TOLL FREE SERVICES Operational

SIP PEERINGS Operational

LOCAL ORIGINATION SERVICES Operational

ONTARIO Operational

QUEBEC Operational

BRITISH COLUMBIA Operational

ALBERTA Operational

MANITOBA Operational

SASKATCHEWAN Operational

NOVA SCOTIA Operational

NEW BRUNSWICK Operational

NEWFOUNDLAND AND LABRADOR Operational

PRINCE EDWARD ISLAND Operational

YUKON Operational

NORTHWEST TERRITORIES Operational

NUNAVUT Operational

SMS Operational

LNP Operational

ESPRESSODID Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 12, 2025

No incidents reported today.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

Connectivity Issue in Richmond Hill, Ontario

Resolved - Dear Iristel Customers,

We are now considering this incident resolved.

Sincerely,

Iristel NOC
Nov 7, 16:20 EST

Monitoring - Dear Iristel Customers,

Please be advised that a fix has been implemented around 3:23 PM ET, and the equipment is now back online. Please assist with re-testing. We appreciate your patience and understanding.

Regards,

Iristel NOC
Nov 7, 15:27 EST

Investigating - Dear Iristel Customers,

Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289.

Impact symptoms – call drops, disconnections, reachability.
Current actions – The issue has been escalated to our local service provider in Richmond Hill, ON.
ETR – unavailable.

We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector.

Sincerely,
Iristel NOC
Nov 7, 12:43 EST

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

PSTN Connectivity Issue in Woodstock, Ontario

Resolved - Dear Iristel Customers,

We are now considering this incident resolved.

Sincerely,

Iristel NOC
Oct 31, 18:16 EDT

Monitoring - Dear Iristel Customers,

We have been informed that our engineering team has successfully resolved the issue affecting Woodstock, Ontario.

Resolution Time: 4:10 PM ET (October 31, 2025)

If you continue to experience any service issues, please reach out to our support team.

We appreciate your patience and understanding as we continue to closely monitor the service to ensure stability.

Sincerely,

Iristel NOC
Oct 31, 17:12 EDT

Identified - Dear Iristel Customers,

We would like to provide an update regarding the service affecting Woodstock, Ontario.

Our teams have identified the root cause of the issue, and a replacement Media Gateway is currently en route to the site. Once received, our engineering team will begin the replacement and perform testing to restore services as quickly as possible.

We sincerely appreciate your continued patience and understanding.

Sincerely,

Iristel NOC
Oct 31, 13:10 EDT

Update - We are continuing to investigate this issue.
Oct 31, 12:42 EDT

Investigating - Dear Iristel Customers,

Please be advised that as of 7:45 AM EDT today, we are currently experiencing a Media Gateway disconnection in our Woodstock, ON site. This event is impacting call completion to and from the PSTN within Woodstock ON, Canada.

Impact symptoms: Call drops, disconnections, and reachability issues.
Current actions: The issue has been escalated to our platform team and local co-location provider for further investigation.

ETR: Unavailable at this time.

We sincerely apologize for the inconvenience and service interruption. Our teams are working diligently to restore services and maintain consistent uptime in this sector.

Sincerely,

Iristel NOC
Oct 31, 12:05 EDT

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.