Root cause - the issue was initially caused by a power outage in our data center. Once power was restored, we realized our media gateway was unresponsive. The issue was cleared by replacing this media gateway.
Please let us know if you continue to face issues in the region.
Sincerely, Iristel NOC
Posted Nov 13, 2024 - 11:34 EST
Monitoring
Dear Iristel Customers,
We have been informed that the trouble was cleared. Resolution time is approximately 08:00 AM EST, today 11/13.
If you continue to face challenges in this region, please reach out to our support teams. We thank you for your patience and will continue to closely monitor the issue.
Sincerely, Iristel NOC
Posted Nov 13, 2024 - 08:54 EST
Identified
Dear Iristel Customers,
Unfortunately, we have a device failure in our Huntsville, Ontario data center. The failed device was responsible for completing TDM based PSTN calls in the region.
A replacement device is being prepared at the moment with an estimated replacement target of late morning tomorrow.
We will keep this space updated as more information is made available to us.
Start time - 12:04 PM Eastern
Sincerely, Iristel NOC
Posted Nov 12, 2024 - 16:33 EST
This incident affected: LOCAL ORIGINATION SERVICES (ONTARIO).