Iristel

All systems are operational.

Last updated 3 weeks ago

    • Hosted PBX / Cloud Calling

      Operational

    • SIP Trunking

      Operational

    • SIP Peerings

      Operational

    • Toll Free

      Operational

    • Operator Connect (Microsoft Teams)

      Operational

    • E911

      Operational

    • Ontario

      Operational

    • Quebec

      Operational

    • British Columbia

      Operational

    • Alberta

      Operational

    • Manitoba

      Operational

    • Saskatchewan

      Operational

    • Nova Scotia

      Operational

    • New Brunswick

      Operational

    • Newfoundland and Labrador

      Operational

    • Prince Edward Island

      Operational

    • Yukon

      Operational

    • Northwest Territories

      Operational

    • Nunavut

      Operational

    • SMS

      Operational

    • Virtual Fax

      Operational

    • Number Porting (LNP)

      Operational

    • Number Ordering

      Operational

    • Caller Name (CNAM)

      Operational

    • Business Internet

      Operational

    • Ethernet / Private Line

      Operational

    • Iristel Wireless

      Operational

    • Ice Wireless

      Operational

    • My Iristel

      Operational

    • EspressoDID

      Operational

Past incidents

PSTN connectivity issues - Saint John, NB

14 hours ago 2026-10-16 13:35 UTC
Fixed
Affected Components: New Brunswick

Fixed

9 hours ago 2026-10-16 19:28 UTC

Dear Iristel Customers,

Our engineering team has resolved the issue. All services are now fully restored and functioning normally.

Time of Resolution: 15:05 EDT

We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team.

Thank you for your patience and understanding.

Sincerely, Iristel NOC

Investigating

10 hours ago 2026-10-16 17:44 UTC

Dear Iristel Customers,

Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely, Iristel NOC.

Reported

14 hours ago 2026-10-16 13:35 UTC

Dear Iristel Customers,

We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues.

All other regions across Canada remain operational and are functioning normally.

We will continue to provide updates here as more information becomes available.

Sincerely, Iristel NOC

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.

Appels en échec à Valleyfield, Qc / Calls failing in Valleyfield, QC

6 years ago 2020-05-28 15:25 UTC
Fixed
Affected Components: Quebec

Fixed

6 years ago 2020-05-28 20:34 UTC

Résolu. Tous les services fonctionnent normalement.

  • Début : 15 h 25 UTC le 28 mai 2020 (premier avis)
  • Fin : 20 h 34 UTC le 28 mai 2020

Nous sommes désolés des inconvénients causés.

Resolved. All services are back to normal.

  • Start: 15:25 UTC on May 28, 2020 (first report)
  • End: 20:34 UTC on May 28, 2020

We apologize for the disruption.

Reported

6 years ago 2020-05-28 15:25 UTC

Les appels entrants et sortants à Valleyfield (Québec) ne peuvent pas être établis. Aucune heure de rétablissement prévue pour le moment.

Calls in and out of Valleyfield, QC cannot be completed. No restoration time yet.

No incidents reported.

Service outage in Whitehorse, YT / Panne de service à Whitehorse, Yn

6 years ago 2020-05-26 22:41 UTC
Fixed
Affected Components: Yukon

Fixed

6 years ago 2020-05-27 02:02 UTC

Resolved. All services are back to normal.

  • Start: 22:41 UTC on May 26, 2020 (first report)
  • End: 02:02 UTC on May 27, 2020

We apologize for the disruption.

Résolu. Tous les services fonctionnent normalement.

  • Début : 22 h 41 UTC le 26 mai 2020 (premier avis)
  • Fin : 2 h 02 UTC le 27 mai 2020

Nous sommes désolés des inconvénients causés.

Reported

6 years ago 2020-05-26 22:41 UTC

We have a service outage in Whitehorse, YT that is affecting calls in and out of the area. We have contacted our co-location provider. No restoration time yet.

Nous avons une panne de service à Whitehorse (Yukon) qui touche les appels entrants et sortants dans ce secteur. Nous avons communiqué avec notre fournisseur de colocation. Aucune heure de rétablissement prévue pour le moment.

Carrier hardware replacement in Whitehorse, YT / Remplacement de matériel d'un fournisseur à Whitehorse, Yn

6 years ago 2020-05-26 13:00 UTC
Complete
Affected Components: Yukon

Our underlying carrier is replacing hardware in Whitehorse, YT, which affects our services there.

  • When: 11:00 to 13:00 UTC on Tuesday, May 26, 2020
  • Expected impact: an outage of up to 60 minutes at any time during the window. Services without a redundant connection will lose service; services with one will see brief interruptions.

Notre fournisseur sous-jacent remplace du matériel à Whitehorse (Yukon), ce qui touche nos services dans ce secteur.

  • Quand : le mardi 26 mai 2020, de 11 h à 13 h UTC
  • Incidence prévue : une interruption pouvant durer jusqu'à 60 minutes à tout moment pendant la fenêtre. Les services sans connexion redondante seront interrompus; les services avec une connexion redondante subiront de brèves interruptions.