All systems are operational.

Dear Iristel Customers,

Our engineering team has resolved the issue. All services are now fully restored and functioning normally.

Time of Resolution: 15:05 EDT

We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team.

Thank you for your patience and understanding.

Sincerely, Iristel NOC

Dear Iristel Customers,

Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely, Iristel NOC.

Dear Iristel Customers,

We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues.

All other regions across Canada remain operational and are functioning normally.

We will continue to provide updates here as more information becomes available.

Sincerely, Iristel NOC

Resolved. We found and fixed the cause of the outage, and all services are back to normal.

• Start: 17:31 UTC on December 11, 2019 (first report)
• End: 01:01 UTC on December 12, 2019

We apologize for the disruption.

Résolu. Nous avons trouvé et corrigé la cause de la panne, et tous les services fonctionnent normalement.

• Début : 17 h 31 UTC le 11 décembre 2019 (premier avis)
• Fin : 1 h 01 UTC le 12 décembre 2019

Nous sommes désolés des inconvénients causés.

We have a service outage in Yellowknife, NT that may affect calls in and out of Yellowknife. We have contacted our carrier partners there. No restoration time yet.

Nous avons une panne de service à Yellowknife (Territoires du Nord-Ouest) qui pourrait toucher les appels entrants et sortants à Yellowknife. Nous avons communiqué avec nos partenaires fournisseurs sur place. Aucune heure de rétablissement prévue pour le moment.

Resolved. Service was restored at 19:55 UTC on December 11.

• Start: 02:04 UTC on December 11, 2019 (first report)
• End: 19:55 UTC on December 11, 2019

We apologize for the disruption.

Résolu. Le service a été rétabli à 19 h 55 UTC le 11 décembre.

• Début : 2 h 04 UTC le 11 décembre 2019 (premier avis)
• Fin : 19 h 55 UTC le 11 décembre 2019

Nous sommes désolés des inconvénients causés.

We have a service outage in Inuvik, NT that may affect calls in and out of Inuvik. We have contacted our carrier partners there. No restoration time yet.

Nous avons une panne de service à Inuvik (Territoires du Nord-Ouest) qui pourrait toucher les appels entrants et sortants à Inuvik. Nous avons communiqué avec nos partenaires fournisseurs sur place. Aucune heure de rétablissement prévue pour le moment.