Iristel

All systems are operational.

Last updated 3 weeks ago

    • Hosted PBX / Cloud Calling

      Operational

    • SIP Trunking

      Operational

    • SIP Peerings

      Operational

    • Toll Free

      Operational

    • Operator Connect (Microsoft Teams)

      Operational

    • E911

      Operational

    • Ontario

      Operational

    • Quebec

      Operational

    • British Columbia

      Operational

    • Alberta

      Operational

    • Manitoba

      Operational

    • Saskatchewan

      Operational

    • Nova Scotia

      Operational

    • New Brunswick

      Operational

    • Newfoundland and Labrador

      Operational

    • Prince Edward Island

      Operational

    • Yukon

      Operational

    • Northwest Territories

      Operational

    • Nunavut

      Operational

    • SMS

      Operational

    • Virtual Fax

      Operational

    • Number Porting (LNP)

      Operational

    • Number Ordering

      Operational

    • Caller Name (CNAM)

      Operational

    • Business Internet

      Operational

    • Ethernet / Private Line

      Operational

    • Iristel Wireless

      Operational

    • Ice Wireless

      Operational

    • My Iristel

      Operational

    • EspressoDID

      Operational

Past incidents

PSTN connectivity issues - Saint John, NB

1 day ago 2026-10-16 13:35 UTC
Fixed
Affected Components: New Brunswick

Fixed

1 day ago 2026-10-16 19:28 UTC

Dear Iristel Customers,

Our engineering team has resolved the issue. All services are now fully restored and functioning normally.

Time of Resolution: 15:05 EDT

We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team.

Thank you for your patience and understanding.

Sincerely, Iristel NOC

Investigating

1 day ago 2026-10-16 17:44 UTC

Dear Iristel Customers,

Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely, Iristel NOC.

Reported

1 day ago 2026-10-16 13:35 UTC

Dear Iristel Customers,

We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues.

All other regions across Canada remain operational and are functioning normally.

We will continue to provide updates here as more information becomes available.

Sincerely, Iristel NOC

No incidents reported.

No incidents reported.

Voice switch software upgrade (Hosted PBX and SIP Trunking) / Mise à niveau logicielle du commutateur vocal (PBX hébergé et jonctions SIP)

6 years ago 2019-11-18 11:00 UTC
Complete
Affected Components: Hosted PBX / Cloud Calling and SIP Trunking

We are upgrading the software on our class 5 voice switch.

  • When: 06:00 to 11:00 UTC on November 18 and on November 19, 2019
  • Expected impact: none; the switch is fully redundant.
  • What to do: if your SIP trunks use static registration, make sure both our primary and secondary SIP servers are in your configuration.

Nous mettons à niveau le logiciel de notre commutateur vocal de classe 5.

  • Quand : les 18 et 19 novembre 2019, de 6 h à 11 h UTC
  • Incidence prévue : aucune; le commutateur est entièrement redondant.
  • Action requise : si vos jonctions SIP utilisent l'enregistrement statique, assurez-vous que nos serveurs SIP principal et secondaire figurent dans votre configuration.

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.