All systems are operational.

Dear Iristel Customers,

Our engineering team has resolved the issue. All services are now fully restored and functioning normally.

Time of Resolution: 15:05 EDT

We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team.

Thank you for your patience and understanding.

Sincerely, Iristel NOC

Dear Iristel Customers,

Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely, Iristel NOC.

Dear Iristel Customers,

We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues.

All other regions across Canada remain operational and are functioning normally.

We will continue to provide updates here as more information becomes available.

Sincerely, Iristel NOC

Resolved. The fibre cut was repaired at 23:00 UTC on August 12, and all affected services are back to normal.

• Start: 19:56 UTC on August 12, 2019 (first report)
• End: 23:00 UTC on August 12, 2019
• Cause: a fibre cut on the local phone company's network

We apologize for the disruption.

Résolu. La coupure de fibre optique a été réparée à 23 h UTC le 12 août, et tous les services touchés fonctionnent normalement.

• Début : 19 h 56 UTC le 12 août 2019 (premier avis)
• Fin : 23 h UTC le 12 août 2019
• Cause : une coupure de fibre optique sur le réseau de l'entreprise de téléphonie locale

Nous sommes désolés des inconvénients causés.

A fibre cut on the local phone company's network in the Yellowknife, NT region is causing intermittent call failures. Wireless customers might see slow browsing. The phone company's technicians have found the location and are repairing it. Expected restoration: in about 3 hours.

Une coupure de fibre optique sur le réseau de l'entreprise de téléphonie locale, dans la région de Yellowknife (Territoires du Nord-Ouest), cause des échecs d'appels intermittents. Les clients sans fil pourraient constater une navigation lente. Les techniciens de l'entreprise de téléphonie ont repéré l'endroit et font la réparation. Rétablissement prévu : dans environ 3 heures.