All systems are operational.

Dear Iristel Customers,

Our engineering team has resolved the issue. All services are now fully restored and functioning normally.

Time of Resolution: 15:05 EDT

We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team.

Thank you for your patience and understanding.

Sincerely, Iristel NOC

Dear Iristel Customers,

Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely, Iristel NOC.

Dear Iristel Customers,

We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues.

All other regions across Canada remain operational and are functioning normally.

We will continue to provide updates here as more information becomes available.

Sincerely, Iristel NOC

Résolu. Un ingénieur d'Iristel a remplacé l'appareil défectueux, et le service a été rétabli à 12 h 36 UTC le 26 juillet.

• Début : 15 h 53 UTC le 25 juillet 2019 (premier avis)
• Fin : 12 h 36 UTC le 26 juillet 2019
• Cause : un équipement défectueux servant à l'interconnexion RTPC

Nous sommes désolés des inconvénients causés.

Resolved. An Iristel engineer replaced the faulty unit, and service was restored at 12:36 UTC on July 26.

• Start: 15:53 UTC on July 25, 2019 (first report)
• End: 12:36 UTC on July 26, 2019
• Cause: faulty equipment used for the PSTN interconnection

We apologize for the disruption.

Les tentatives de réparation à distance et sur place ont échoué. La cause est un équipement défectueux servant à l'interconnexion RTPC. Un ingénieur a été dépêché sur place pour le remplacer.

Remote and on-site repairs did not work. The cause is faulty equipment used for the PSTN interconnection. An engineer has been sent to the site to replace it.

L'entreprise de téléphonie locale se rend sur place pour évaluer le problème. Nous attendons son analyse.

The local phone company is visiting the site to assess the problem. We are waiting for its findings.

Tous les appels RTPC vers et depuis la région de Val-d'Or (Québec) échouent. Nos ingénieurs y travaillent en priorité. Aucune heure de rétablissement prévue pour le moment.

All PSTN calls to and from the Val-d'Or, QC area are failing. Our engineers are working on it as a priority. No restoration time yet.