All systems are operational.

Dear Iristel Customers,

Our engineering team has resolved the issue. All services are now fully restored and functioning normally.

Time of Resolution: 15:05 EDT

We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team.

Thank you for your patience and understanding.

Sincerely, Iristel NOC

Dear Iristel Customers,

Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely, Iristel NOC.

Dear Iristel Customers,

We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues.

All other regions across Canada remain operational and are functioning normally.

We will continue to provide updates here as more information becomes available.

Sincerely, Iristel NOC

Resolved. The fibre cut was repaired, and there has been no packet loss since about 02:00 UTC.

• Start: 14:00 UTC on July 13, 2019
• End: about 02:00 UTC on July 14, 2019
• Cause: a fibre cut near Yellowknife

We apologize for the disruption.

Résolu. La coupure de fibre optique a été réparée, et il n'y a plus de perte de paquets depuis 2 h UTC environ.

• Début : 14 h UTC le 13 juillet 2019
• Fin : vers 2 h UTC le 14 juillet 2019
• Cause : une coupure de fibre optique près de Yellowknife

Nous sommes désolés des inconvénients causés.

Since 14:00 UTC, our monitoring shows increased packet loss in Yellowknife, NT. Our co-location provider reports a fibre cut near Yellowknife. Ice Wireless customers might also have connectivity problems. Expected restoration: about 02:00 UTC on July 14.

Depuis 14 h UTC, notre surveillance indique une hausse de la perte de paquets à Yellowknife (Territoires du Nord-Ouest). Notre fournisseur de colocation signale une coupure de fibre optique près de Yellowknife. Les clients d'Ice Wireless pourraient aussi avoir des problèmes de connectivité. Rétablissement prévu : vers 2 h UTC le 14 juillet.