Please be advised that a fix has been implemented around 3:23 PM ET, and the equipment is now back online. Please assist with re-testing. We appreciate your patience and understanding.
Regards,
Iristel NOC
Posted Nov 07, 2025 - 15:27 EST
Investigating
Dear Iristel Customers,
Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289.
Impact symptoms – call drops, disconnections, reachability. Current actions – The issue has been escalated to our local service provider in Richmond Hill, ON. ETR – unavailable.
We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector.
Sincerely, Iristel NOC
Posted Nov 07, 2025 - 12:43 EST
This incident affected: LOCAL ORIGINATION SERVICES (ONTARIO).